Terms of Service

These terms are an agreement between you and BOSmode LLC (“BOSmode”, “we”, “us”), which operates inbosmode.com and the BOSmode platform.

The registered address and company registration number of BOSmode LLC are not yet stated in this document: [TO BE COMPLETED: registered address and company registration number]. Until they are, correspondence should go to support@inbosmode.com.

“You” means the individual accepting these terms and, if you accept on behalf of an organisation, that organisation as well. You confirm you have authority to bind it.

Platform

The BOSmode software-as-a-service application at inbosmode.com and its modules, including BOScall, BOSmind, BOShub and BOSguard, together with the associated telephony infrastructure and APIs.

ALICE

The AI agent available on our public website in typed and voice modes, and the outbound AI agent that places call-backs requested through it.

AI Agent

Any automated conversational agent you configure and run on the Platform, including the scripts, prompts, voices and campaign settings that drive it.

Customer Data

All data you or your users upload to, generate in, or transmit through your workspace, including contact lists, telephone numbers, call recordings, transcripts and campaign configuration.

Output

Text, speech, scores, summaries, scripts and recommendations generated by an AI model through the Platform.

Order Form

Any signed order, statement of work, quotation or online checkout flow under which you subscribe to the Platform.

Recipient

A person contacted by an AI Agent you operate, whether by telephone, message or any other channel.

Reseller Workspace

A workspace that provisions and administers further workspaces for end clients. If you operate one, references to “you” include responsibility for those downstream workspaces.

By using inbosmode.com, talking to ALICE, or creating or using a BOSmode account, you agree to these terms. If you do not agree, do not use the Platform.

Order of precedence. Where documents conflict, the following order applies: (a) a signed Order Form or master agreement; (b) any data processing agreement executed between us; (c) these terms; (d) any policy referenced from these terms. These terms fill every gap the higher documents leave.

Changes. We may update these terms. Material changes will be notified by email or in-product a reasonable time before they take effect, and continued use after that date is acceptance. If you do not accept a material change, your remedy is to stop using the Platform and terminate under section 19; where you have prepaid for a period that has not yet run, we will refund the unused portion in that case. The date at the top of this page always reflects the current version.

The Platform is a business tool offered to organisations and to individuals acting in a business capacity. You must be at least 18 years old and legally able to enter a contract. You must not use the Platform if you are subject to sanctions that would prohibit it, or if you are located in a jurisdiction subject to a comprehensive embargo by any authority whose law applies to us.

You are responsible for everything that happens under your workspace — including sub-accounts, AI Agents, campaigns and any end clients you provision through a Reseller Workspace. Keep credentials secure, do not share them, and tell us immediately at support@inbosmode.com if you suspect unauthorised access. You are responsible for your users’ compliance with these terms as if it were your own.

ALICE is an automated agent. It is not a human, it is not an employee, and it is not qualified to give legal, financial, tax or regulatory advice. Anything it says about pricing, timelines, capability or results is indicative only and is not an offer, a quotation, or a contractual commitment. Nothing ALICE says binds us; only a signed Order Form does.

Your conversation with ALICE is recorded as a text transcript, is scored and summarised automatically, and may be reviewed by our staff. In voice mode your microphone audio is streamed directly from your browser to our AI provider. The full detail, and how to have the record deleted, is in the Privacy Policy. By starting a conversation you acknowledge this.

The public site is provided free of charge and we may change, limit or withdraw it, or any part of ALICE, at any time.

If you submit a phone number, you are asking us to place a real telephone call to that number and you represent that you are the subscriber or an authorised user of it. An AI agent will make the call.

Do not submit a number belonging to anyone who has not asked to be contacted. Doing so may breach telemarketing law where the recipient is and is a material breach of these terms, and you will be responsible for the consequences under section 18.

Standard carrier charges may apply at your end. You may withdraw the request at any time by emailing support@inbosmode.com or by telling the agent on the call.

You will not, and will not permit anyone else to:

• overwhelm, scrape, crawl, reverse-engineer, decompile or attempt to derive the source code of the Platform, or circumvent the rate limits and quotas on ALICE, the call-back queue or any API;
• probe or test the Platform for vulnerabilities outside a responsible-disclosure process agreed with us, or access any data, account or workspace you are not authorised to access;
• use the Platform to generate, transmit or store content that is unlawful, defamatory, harassing, hateful, sexually exploitative, or that infringes another person's rights;
• impersonate a real person, a public authority or another business, or misrepresent your affiliation with anyone;
• deploy an AI Agent to defraud, deceive into parting with money or credentials, or manipulate a vulnerable person;
• clone or synthesise a person's voice without that person's documented permission, or use a voice you are not licensed to use;
• upload malware, or use the Platform to attack, disrupt or gain unauthorised access to any system;
• resell, sublicense or provide the Platform to a third party except through a Reseller Workspace we have authorised; or
• use the Platform in breach of any applicable law, including the requirements in section 8.

We may investigate suspected breaches and may block, throttle or suspend access without notice where we reasonably believe a breach is occurring or that continued access risks harm to Recipients, to third parties or to the Platform.

This is the most important obligation in these terms. BOSmode places real telephone calls at your direction. In law you are the caller and the initiator of every call your campaigns generate. Compliance is yours, not ours.

Features that generate scripts, summaries, scores, recommendations or speech are decision-support only. AI systems can and do produce output that is inaccurate, incomplete, outdated, biased or entirely fabricated, and identical inputs may produce different results.

We do not warrant that Output is accurate, complete, current, non-infringing or fit for any particular purpose. Output is not legal, financial, tax, medical or other professional advice, and must not be presented to a Recipient as though it were. You remain responsible for reviewing Output before it reaches a Recipient, for any decision you take on the basis of it, and for keeping a human in the loop wherever the decision matters.

As between you and us, and to the extent permitted by law and by our AI providers’ own terms, you own the Output generated for your workspace. Output is not unique — comparable prompts may produce similar results for other customers, and we make no representation that Output is original or protectable.

You retain all right, title and interest in Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process and display Customer Data, and to make it available to the sub-processors listed in our Privacy Policy, solely to provide, secure and support the Platform for you. That licence ends when the data is deleted, except for backups until they expire in the ordinary course.

You warrant that you have all rights and permissions needed to provide Customer Data to us and to have us process it as described. We process Customer Data on your documented instructions as your processor.

We may generate aggregated, de-identified statistics about Platform usage and use them to operate and improve the Platform. Such statistics will not identify you, your users or any Recipient, and will not be published in a form from which they could be re-identified.

We retain all right, title and interest in the Platform, its software, interfaces, documentation, models, prompts, configuration, trade marks and branding, and in any improvement to them. Nothing in these terms transfers ownership. You receive only a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during your subscription, for your own internal business purposes or, in a Reseller Workspace, for the authorised end clients you provision.

If you send us suggestions or feedback, we may use them without restriction or obligation to you. We will not use your name or logo as a public reference without your prior written consent.

• Charges. Subscription fees and usage-based charges are those set out at checkout or in your Order Form. Subscription fees are generally billed in advance; usage charges — including telephony, AI and voice-synthesis usage — are billed in arrears as incurred.
• Payment. Payments are collected by our payment processors. You authorise recurring charges to your chosen payment method until you cancel. You are responsible for keeping payment details current.
• Taxes. Fees are exclusive of VAT, GST, sales tax, withholding and any other tax or duty, all of which are your responsibility, except taxes on our own income.
• Refunds. Except where these terms expressly say otherwise, or where a consumer-protection or other mandatory law gives you a refund right we cannot exclude, fees are non-refundable and payments are not creditable against future periods. Cancelling stops the next renewal; it does not refund the current one.
• Non-payment. If an invoice is overdue we may suspend your workspace and any downstream client workspaces it operates, after giving you notice and a reasonable chance to pay. Suspension does not relieve you of accrued charges.
• Price changes. We may change prices for a renewal term on reasonable prior notice. Your remedy if you do not accept a change is not to renew.
• Disputes. Raise any billing dispute at support@inbosmode.com within 30 days of the invoice. Undisputed amounts remain payable.

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, non-public Platform documentation, pricing and roadmap information. The receiving party will use it only to perform under these terms, will protect it with at least reasonable care, and will disclose it only to its personnel and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that is or becomes public without breach, was already lawfully known to the recipient, is independently developed without use of the disclosing party’s information, or is lawfully received from a third party. A party may disclose confidential information where compelled by law or a court, having given the other party reasonable prior notice where it is lawful to do so. These obligations survive termination for three years, and indefinitely for material that constitutes a trade secret.

The Platform depends on third parties — AI model providers, voice synthesis providers, cloud hosting, database and email providers, payment processors and telecommunications carriers. They are listed in the Privacy Policy.

Their own terms and acceptable-use policies apply to the traffic you generate, and you will comply with them. We are not responsible for the acts, omissions, outages, rate changes, policy changes or content decisions of a third party, and a third party may block, filter or label your traffic — including labelling your calls as spam — for reasons outside our control. If a provider withdraws or materially changes a service, we may substitute a comparable one.

If you connect your own third-party integration, credential or number range to the Platform, you are responsible for your relationship with that provider and for the lawfulness of what flows through it.

The Platform is provided on an “as is” and “as available” basis. We do not commit to any uptime percentage, response time or service credit in this document. If you need a service-level commitment, it must be agreed in an Order Form; unless one is agreed, none applies.

Maintenance, upstream provider outages, carrier failures and capacity limits may interrupt the service. We may modify, add to or discontinue features. Where we discontinue a feature you materially rely on, we will give reasonable prior notice where we can.

Support is provided by email at support@inbosmode.com during our normal working hours, on a reasonable-endeavours basis.

Each party warrants that it has the authority to enter into these terms and will comply with laws applicable to its own performance. You additionally give the warranties in sections 8 and 10.

To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, that defects will be corrected, that any call will connect or complete, or that use of the Platform will produce any particular commercial result.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any statutory right of a consumer that cannot be waived.

Subject to section 16, and to the maximum extent permitted by law:

• Excluded losses. Neither party is liable for indirect, special, incidental, punitive or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, however arising, even if advised of the possibility.
• Cap — paying customers. Our total aggregate liability arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total fees you actually paid us in the twelve months immediately before the event giving rise to the claim.
• Cap — free and public use. If you have paid us nothing — including all use of the public site and ALICE — our total aggregate liability will not exceed one hundred United States dollars (USD 100) or its equivalent in your local currency.
• Carve-outs. The caps above do not limit your liability to pay fees properly incurred, or either party’s liability under the indemnities in section 18.
• Allocation of risk. These limits reflect the agreed allocation of risk and the price charged, and apply even if a limited remedy fails of its essential purpose.

These terms apply from your first use of the Platform and continue until terminated. A paid subscription runs for the period stated at checkout or in your Order Form and renews for equivalent periods unless cancelled before the renewal date.

• Termination for convenience. You may close your account at any time. Fees already incurred remain payable and prepaid fees are not refunded except as stated in section 3 or 18.2.
• Termination for cause. Either party may terminate on written notice if the other commits a material breach that is not remedied within 30 days of notice, or becomes insolvent.
• Immediate suspension. We may suspend or terminate access immediately, and without the cure period, for breach of section 7 or 8, for non-payment after notice, where required by law, regulator or carrier, or where continued access poses an imminent risk to Recipients, third parties or the Platform. We will tell you why, and will restore access if the cause is resolved.
• Effect. On termination your right to use the Platform ends and outstanding fees fall due. Sections 10, 11, 13, 16, 17, 18, 22, 23 and 24 survive.
• Data export. For 30 days after termination you may request an export of your Customer Data at support@inbosmode.com, and we will provide it in a commonly used machine-readable format. After that period we may delete Customer Data, and we will do so on request. We do not warrant that data is recoverable once deleted, and we do not offer a data-escrow arrangement.

Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including act of God, natural disaster, war, terrorism, civil unrest, epidemic, industrial action, failure of a utility or telecommunications network, carrier or upstream provider outage, government or regulatory action, sanctions, or a large-scale cyber attack. Payment obligations are not excused. If such an event continues for more than 30 consecutive days, either party may terminate the affected subscription on notice.

You may not assign or transfer these terms, in whole or in part, without our prior written consent. We may assign them to an affiliate, or to a successor in connection with a merger, acquisition or sale of all or substantially all of our assets, on notice to you. Any purported assignment in breach of this section is void. These terms bind and benefit each party’s permitted successors and assigns.

Where you have signed an Order Form, these terms are governed by the law specified in it, and disputes will be resolved in the courts of that jurisdiction unless the Order Form specifies arbitration.

Where you have not signed an Order Form — including every visitor to the public site and everyone who talks to ALICE — these terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Oregon, United States have jurisdiction over any dispute arising out of them. The mandatory law of your own place of residence continues to apply to you to the extent it cannot be excluded by agreement.

Before commencing formal proceedings, each party will attempt in good faith to resolve the dispute by escalating it in writing to support@inbosmode.com and allowing 30 days for a response. Nothing in this section prevents either party from seeking urgent injunctive relief, or a consumer from bringing a claim in the courts of their own country where the law gives them that right.

Notices to us must be sent to support@inbosmode.com and are effective on acknowledgement or on the next business day after delivery, whichever is earlier. Notices to you may be sent to the email address on your account or given in-product, and are effective when sent. Keep your account email address current — a notice sent to a stale address is still effective.

• Entire agreement. These terms, together with any Order Form and the policies referenced in them, are the entire agreement between us and supersede all prior discussions, proposals and representations. Neither party relies on any statement not set out in them, except that nothing excludes liability for fraudulent misrepresentation.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if that is not possible, and the rest remains in force.
• Waiver. A failure or delay in enforcing a right is not a waiver of it, and a single or partial exercise does not prevent further exercise.
• No partnership. Nothing creates a partnership, joint venture, agency or employment relationship between us.
• Third parties. No one other than you and us has any right to enforce these terms.
• Headings. Headings are for convenience only and do not affect interpretation.

Questions about these terms, notices, billing disputes and compliance enquiries: support@inbosmode.com. This is our only monitored address.